Mystore follows fair and straightforward criterion for sorting search results that are displayed to Mystore buyers. Sellers must meet these criterion to make their product listing visible on Mystore Buyer App.
Search Term Relevance
Products that closely match the search query or category are given priority to ensure that customers find what they are looking for quickly and easily.
Distance from Buyer
Mystore also takes into account the proximity of sellers to customers to prioritize faster delivery and enhance customer satisfaction.
Order of Sorting Parameters
The weightage given to the distance between the seller and the buyer vary depending on the nature of the product categories.
Catalog Minimum Standards
Mystore rejects products that do not meet the ONDC protocol specification. Products must meet the following criterion
The performance of sellers, including factors like order fulfillment, shipping speed, are taken into account. Sellers who repeatedly fail to deliver their orders on time (where the SLA violation rate is more than 10% of orders) might be unpublished.
Sellers that have higher customer complaints (where the customer complaint rate is more than 10% of total orders) might be unpublished.
Mystore might show certain sponsored products or sellers along with the search results. In such cases, Mystore will clearly differentiate the sponsored products from the organic results.
If you believe that your brand meets all the aforementioned criteria but is not being displayed in the expected order, we encourage you to reach out to us for assistance. Please contact us at [email protected] and provide the necessary details regarding your brand and the issue you are experiencing. We will be happy to review your case and address any concerns you may have to ensure a fair and optimal experience on Mystore.
Last Updated Date: Sep 5, 2023