MystoreMystore is an ONDC network-connected marketplace built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412"[email protected]

Product Sorting Parameters for Search Results

Mystore follows fair and straightforward criterion for sorting search results that are displayed to Mystore buyers. Sellers must meet these criterion to make their product listing visible on Mystore Buyer App.

Sorting Parameters

Search Term Relevance

Products that closely match the search query or category are given priority to ensure that customers find what they are looking for quickly and easily.

Distance from Buyer

Mystore also takes into account the proximity of sellers to customers to prioritize faster delivery and enhance customer satisfaction. 

Order of Sorting Parameters

The weightage given to the distance between the seller and the buyer vary depending on the nature of the product categories.

  • For categories other than F&B, search term is given priority over distance
  • For F&B category, distance from buyer is given priority over search relevance.

Other Parameters that affect visibility of seller products

Catalog Minimum Standards

Mystore rejects products that do not meet the ONDC protocol specification. Products must meet the following criterion

  • The product must have all the required fields defined as defined in the current ONDC protocol specification.
  • The product must have valid level1 and level2 categories as per the ONDC protocol taxonomy.
  • The product must have one or more images that describes the product. The images should have minimum resolution of 300px x 300px. The images should not be placeholder images or seller logos.
  • The product must have one of the two statuary groups. Each of the statuary groups have several fields defined that are mandatory to comply with legal metrology and other laws.
    • @ondc/org/statutory_reqs_packaged_commodities
    • @ondc/org/statutory_reqs_prepackaged_food

Timely Delivery

The performance of sellers, including factors like order fulfillment, shipping speed, are taken into account. Sellers who repeatedly fail to deliver their orders on time (where the SLA violation rate is more than 10% of orders) might be unpublished.

Customer Grievances

Sellers that have higher customer complaints (where the customer complaint rate is more than 10% of total orders) might be unpublished.

Sponsored Results

Mystore might show certain sponsored products or sellers along with the search results. In such cases, Mystore will clearly differentiate the sponsored products from the organic results.

If you believe that your brand meets all the aforementioned criteria but is not being displayed in the expected order, we encourage you to reach out to us for assistance. Please contact us at [email protected] and provide the necessary details regarding your brand and the issue you are experiencing. We will be happy to review your case and address any concerns you may have to ensure a fair and optimal experience on Mystore.

Settlement to Seller Platforms

Money will be settled to the seller Network Participants net of the following:

  • Buyer Finder Fees
  • Applicable taxes
  • Promotions if any
  • Returns

The settlement will be on T+7 basis where T is the date of Order Return Expiry. 

Settlement Window shall be 7 days {Every Friday}. To clarify, the settlement day shall be T + 7. Therefore, payments shall be settled on a weekly basis as follows:

T + 7 shall imply that orders for which:

  • T was on Monday, the settlement day shall be the following Friday.
  • T was on Tuesday, the settlement day shall be the following Friday.
  • T was on Wednesday, the settlement day shall be the following Friday.
  • T was on Thursday, the settlement day shall be the next upcoming Friday.
  • T was on Friday, the settlement day shall be the next upcoming Friday.

Seller Networks Participants are responsible for validating the recon file and any Issues or queries on the settlements made shall be entertained within a maximum of 7 days of providing the recon file with payment details updated.

Version: 1.2

Last Updated Date: May 15, 2024